The role
Daltons is looking for an experienced Field Service Engineer to join our service team, covering customers across the South East of England.
This is a varied, customer-facing role involving the installation, servicing, maintenance and repair of industrial machinery used to process solid wood, wood-based panels, plastics, composites and metals.
Working from home and travelling directly to customer sites, you will provide practical technical support, diagnose faults and help keep customers’ equipment operating safely, efficiently and productively.
You will be supported by our service office and technical support team at our Nottingham headquarters. The role will involve regular travel throughout the South East and occasional travel elsewhere in the UK.
Key responsibilities
Install, commission and service industrial machinery
Diagnose and repair mechanical, electrical and pneumatic faults
Carry out planned preventative maintenance
Respond to machinery breakdowns and customer service requests
Complete machinery inspections and safety-related work
Provide clear technical advice to customers and machine operators
Produce accurate service reports and supporting documentation
Liaise with Daltons’ service office, technical support team and equipment manufacturers
Promote additional service, training, tooling and spare parts support where appropriate
Maintain high standards of workmanship, safety and customer service
About you
You will be a practical and self-motivated engineer who is comfortable working independently at customer sites.
Experience with woodworking machinery, CNC equipment or industrial production machinery would be advantageous, although applications are welcomed from engineers with transferable skills from other sectors.
You should have:
Strong mechanical engineering skills
A working knowledge of electrical fault-finding
Experience servicing, maintaining or installing industrial machinery
Good diagnostic and problem-solving abilities
A professional and customer-focused approach
The ability to organise your own workload and travel throughout the region
Clear written and verbal communication skills
A full UK driving licence
Experience with CNC routers, panel processing machinery, woodworking equipment, automation or industrial control systems would be beneficial.
What we offer
Competitive salary, dependent on experience
Company vehicle
Company phone, laptop and specialist tools
Workplace pension
Ongoing technical and manufacturer training
Support from an established service and technical team
The opportunity to work with machinery from leading European manufacturers
A varied role within a long-established, family-owned engineering business